Help & Support

Enter your email on the sign-in page and we'll send you a magic link — click it and you're in. No password, no wallet connection, and nothing to install to create your account.

Only a wallet address, not a live wallet connection. Add your Solana wallet address in Settings so invoices know where to send your money. Your customers are the ones who need an actual wallet — any Solana Pay-compatible one, like Phantom, Solflare, or Backpack — to pay you.

No. Signing in and creating invoices costs nothing. Your customers pay you in USDC, which goes directly to the receiving wallet address you added in Settings — you never need to hold crypto yourself to send an invoice.

Go to Settings, then fill in your business information including your full name and business name. This information appears on your invoices and helps customers identify your business. You'll also add the Solana wallet address where you want to get paid.

Invoices must be greater than $10.00 and strictly less than $10,000 per transfer (excluding platform fees). This range supports efficient transaction processing while covering the vast majority of B2B payment use cases.

TXN uses email magic links — no password to remember, no wallet signature required. Enter your email, click the link we send you, and you're signed in. Links expire after a short time for security; just request a new one if yours has expired.

No — they're separate. Your account is your email. Your receiving wallet is just the Solana address where invoice payments land, set once in Settings. You never connect a wallet extension or sign a message to use TXN as a merchant.

Yes. Adding a receiving wallet only stores its public address — a string of text, not a live connection to your wallet. TXN never has access to your private keys or seed phrase, and can't move funds out of your wallet under any circumstance.

Yes, any time from Settings. Changing it only affects invoices you send afterward — invoices already sent keep the wallet address that was set when they were sent, so in-flight payments always go where the payer expects.

Your TXN account itself is unaffected — it's tied to your email, not your wallet. If you lose access to your Solana wallet, recover it the normal way (your seed phrase, with your wallet provider), then update your receiving wallet address in TXN Settings once you have a working wallet again.

Click 'Create Invoice' from the Dashboard or Invoices page. Fill in the customer details, add line items with descriptions, quantities, and prices, set the due date, and click 'Save as Draft' or 'Create and Send Now'. The invoice will be sent to your customer's email with a secure payment link.

We offer several payment term options: Due on Receipt, Due in 7 days, Due in 30 days, Due in 60 Days, and Due in 90 days. Choose the option that works best for your business relationship.

Yes, you can edit invoices that are in Draft, Pending, or Overdue status. However, once an invoice is marked as Paid, it becomes a permanent financial record and cannot be edited, resent, or deleted.

Go to the Invoices page, find the invoice you want to resend, click the three-dot menu on the right, and select 'Resend Invoice Email'. Note that paid invoices cannot be resent.

Draft: Invoice is saved but not sent. Pending: Invoice has been emailed to the customer. Paid: Payment has been received and confirmed on-chain. Overdue: The due date has passed without payment. Cancelled: Invoice has been cancelled (soft-deleted).

Draft invoices can be permanently deleted. Sent, viewed, and overdue invoices are soft-deleted (cancelled) to maintain an audit trail. Paid invoices cannot be deleted - they are permanent financial records.

Customers receive an email with a secure payment link. On mobile, scanning the QR code opens Phantom wallet directly via deep link for seamless payment. On desktop, they can connect their Phantom wallet and pay with one click. All payments are made in USDC stablecoin.

USDC (USD Coin) is a stablecoin pegged 1:1 to the US Dollar. This means 1 USDC always equals $1 USD. It provides the stability of traditional currency with the speed and low fees of blockchain transactions on Solana.

Payments on Solana are nearly instant - typically confirmed within 1-2 seconds. Once confirmed on-chain, the funds are immediately available in your wallet and the invoice status updates to Paid automatically.

We charge a simple 1% platform fee with a minimum of $0.01 and a maximum of $10 USDC per transaction. Solana network fees are minimal (less than $0.01). This is significantly lower than traditional payment processors that charge 2.9% + $0.30.

Payment failures are rare on Solana but can happen due to insufficient USDC funds or network conditions. The customer will see an error message and can retry the payment. The invoice status will remain unchanged until successfully paid.

Currently, we only support USDC payments via a Solana wallet (Phantom, Solflare, Backpack, and others all work). This allows us to offer lower fees and instant settlements. Credit card support may be added in future updates.

When customers view an invoice on mobile, they can scan the QR code which opens Phantom wallet directly via a deep link. The payment details are pre-filled, so they just need to approve the transaction. This provides a seamless mobile payment experience.

No, paying an invoice does not create an account for the customer. They remain only in the contact list of a user that sent them an invoice or added them as a customer.

Go to the Customers page and click 'Add Customer'. Enter their name, email, mobile number (optional), and wallet address (optional). You can also add customers directly while creating an invoice.

Currently, customers need to be added manually. We're working on a bulk import feature. For now, you can add customers one at a time or create them while generating invoices.

Yes, you can delete customers from the Customers page. However, this won't delete invoices associated with that customer. Historical invoice data is preserved for your financial records.

Customer wallet addresses are not automatically captured when they pay an invoice. This is intentional for several reasons: wallet addresses are personal identifiers that require consent to store, you may have manually entered a different wallet address, and customers may use different wallets for different payments. You can always add or update a customer's wallet address manually.

To convert your USDC to regular currency, transfer your USDC from your Phantom wallet to a cryptocurrency exchange like Coinbase, Binance, or Kraken. From there, you can sell USDC for your local currency and withdraw to your bank account. Each exchange has its own withdrawal process and fees.

TXN doesn't charge fees for withdrawing USDC from your wallet. However, the exchange you use (Coinbase, Binance, Kraken, etc.) may charge trading and withdrawal fees. These vary by exchange and withdrawal method. Solana network transfer fees are minimal (less than $0.01).

Transfer from your Phantom wallet to an exchange is instant on Solana. Exchange processing varies by platform, typically taking minutes. Bank withdrawal times depend on your bank and country - usually 1-5 business days.

Yes — go to Settings and enter your new email under Email Address. We'll send a confirmation link to the new address; your account switches over once you click it, so your current email keeps working until then.

When a customer pays an invoice, you'll receive an email confirmation with the transaction details. You can also view all payment activity in your Dashboard.

Yes — go to Settings and update it any time. Only future invoices you send use the new address; invoices already sent keep the receiving wallet that was set when they went out.

Check your spam or junk folder — magic-link emails occasionally land there. Make sure you entered your email correctly, and note that links expire after a short time, so request a fresh one if it's been a while since you asked for it.

Ask your customer to check their spam/junk folder. Verify the email address is correct in the invoice details. You can resend the invoice from the Invoices page using the three-dot menu. If problems persist, contact support@txn.so.

Payment confirmation usually takes 1-2 seconds. If the status doesn't update after a minute, refresh the page. If the issue persists, check the transaction on Solscan using the transaction signature and contact support@txn.so with the details.

Try refreshing the page or clearing your browser cache. Make sure you have a stable internet connection. Try a different browser or disable browser extensions that might interfere. If problems continue, contact support@txn.so.

Paid invoices are permanent financial records and cannot be modified or deleted. This ensures accurate transaction history for both you and your customers. You can still view all details of paid invoices.